Terms & Conditions

Last updated August 20, 2026

Note. This English text is provided for convenience only. These Terms are governed by the laws of the Kingdom of Saudi Arabia and the Arabic version is the operative text; in the event of any discrepancy between the two, the Arabic version prevails.

Article 1: Definitions

The following terms and expressions, wherever they appear in these Terms and Conditions, shall have the meanings set out beside each of them, unless the context requires otherwise:

Term	Definition
The Platform	The application, website or technical system owned and operated by Al Wosol International for Tourism and Travel (Wosol Concierge), which allows users to request luxury concierge services, including searching for products, goods or services, or arranging their purchase, reservation or coordination from third parties, in accordance with the mechanisms adopted by the Platform.
The User	Any natural or legal person who visits, registers on, uses the Platform, or requests any service available through it, whether on their own behalf or as an authorised representative of another.
The Service	Any service the Platform provides or enables at the User’s request, including — by way of example and not limitation — searching for luxury products, coordinating their acquisition, purchasing them on behalf of or for the benefit of the User, arranging shipping, coordinating with suppliers, making reservations, or any other concierge service the Platform agrees to provide.
The Product	Any good, product, asset, item, service, benefit, reservation or arrangement requested by the User through, via or with the assistance of the Platform, including watches, jewellery, bags, vehicles, and luxury, rare or limited-availability products, or any similar products or services.
Supplier / Third Party	Any store, brand, seller, distributor, agent, manufacturer, service provider, shipping company, intermediary or other external party dealt with, purchased from, booked with, or coordinated with in order to fulfil the User’s Order.
The Order	The request, authorisation, instruction or approval issued by the User to the Platform to perform a particular service, purchase a product, arrange a reservation, or complete a particular procedure on their behalf or for their benefit.
Product Price	The amount set by the Supplier or Third Party for the Product or Service in question, excluding — unless stated otherwise — the Platform’s Commission, shipping costs, bank charges, customs, taxes or any other additional expenses.
The Commission	The consideration due to the Platform for providing its technical, operational, coordination, execution or administrative services, or for the effort it expends in searching, arranging, negotiating, completing or following up the Order.
Payments	All amounts paid by the User through or to the Platform, including the Product Price, the Commission, shipping, insurance (if any), fees, taxes, customs and any other costs associated with the Order.
Supplier Policies	The commercial, operational, financial or logistical terms, conditions and policies of the Supplier or Third Party, including policies on sale, cancellation, exchange, return, warranty, inspection, delivery, shipping, delay and refund.
The Account	The electronic profile created for the User on the Platform to enable them to benefit from the available services.
Dispute	Any disagreement, claim, allegation or objection arising between the User and the Platform, or between the User and any Supplier or Third Party, whether relating to the Order, the Product, the Service, shipping, payment, return or otherwise.
Order Execution	The Platform actually beginning to take any step relating to the Order, including — by way of example and not limitation — searching for the Product, contacting the Supplier, negotiating, confirming a reservation, issuing a purchase order, paying any amount, arranging shipping, or taking any operational, financial or contractual step connected with fulfilling the Order.
Personal Data	Any information, documents or data relating to the User or their dependants or companions, including name, national ID, residency or passport number, contact details, and booking, payment or travel information, or any other data capable of identifying a person directly or indirectly.

Article 2: Acceptance of the Terms and Conditions

a. The User’s access to, registration on, or use of the Platform, their request for any service through it, or their payment of any amount via it, constitutes express, final and binding acceptance of all of these Terms and Conditions, and of any policies, controls, instructions, acknowledgement forms, additional consents or supplier policies connected with the Order that the Platform publishes or displays within the application or website or during the ordering or payment process.

b. The User acknowledges that this acceptance takes full statutory and contractual effect upon their use of the Platform, that they have read these Terms and Conditions thoroughly, understood their content, and accepted them without reservation. Should the User not accept any of these Terms, they must immediately refrain from using the Platform and from continuing with any order, registration or payment.

c. The User agrees that the Platform reserves the right to amend, update or replace these Terms and Conditions at any time, and the User’s continued use of the Platform after any amendment is published constitutes acceptance of and agreement to the new amendments.

Article 3: Nature of the Platform and Scope of its Role

a. The Platform operates as a concierge platform and a coordination, execution and purchasing-by-proxy service. Its purpose is to enable the User to access products, services, reservations or arrangements that may be available from suppliers or external parties inside or outside the Kingdom of Saudi Arabia, based on the User’s request, authorisation and consent.

b. The User expressly acknowledges and agrees that the Platform’s role — depending on the nature of the Order — may be limited to one or more of the following:

Searching for the requested product or service.
Coordinating with the Supplier or Third Party.
Presenting an estimated or final price to the User.
Carrying out the purchase, reservation or arrangement on behalf of or for the benefit of the User.
Receiving amounts from the User and forwarding or applying them to fulfil the Order.
Arranging shipping, delivery or collection.
Administrative or operational follow-up relating to the Order.

c. The User expressly and finally acknowledges and agrees that:

The Platform is not the original seller of the products in question, unless the Platform expressly states otherwise in writing for a specific Order.
The Platform does not manufacture or originally own the products and does not hold permanent stock of them; rather it provides, case by case, a purchasing, arranging, execution, coordination, collection or follow-up service at the User’s request.
The product, service or reservation in question originates from a supplier or third party independent of the Platform, and the User’s rights concerning the product’s nature, condition, specifications, authenticity, delivery time, returnability, exchange or warranty are, in principle, tied to the policies of the Supplier or Third Party and to the extent of their acceptance and commitment.
The Platform does not guarantee the availability of any product, service or reservation, nor that the Supplier will continue to offer the product, honour the price, or accept the sale, shipment or return.
The Platform is not an agent, representative or exclusive distributor of the Supplier, and does not create an obligation independent of the Supplier concerning the product’s quality, terms or policies, unless a specific and express agreement provides otherwise.
Use of the Platform does not in any way create a partnership, agency, commercial representation, franchise or employment relationship between the Platform and the Supplier or between the Platform and the User, save to the operational or executional extent necessary to complete the Service in question.
The Platform paying for, receiving, temporarily holding, re-shipping or delivering the product does not create any legal ownership of the product by the Platform, nor render it a seller, supplier or guarantor of it; this occurs solely in the course of performing the Service by proxy.

d. For statutory and contractual protection purposes, the User agrees that the Platform’s role shall in all cases be characterised as a provider of concierge, technology and execution-by-proxy services, and not as an online store owning or guaranteeing all displayed goods, except where the Platform expressly declares otherwise.

Article 4: Authorisation and Purchase or Arrangement by Proxy

a. Upon the User submitting any Order via the Platform, accepting a price quotation, completing payment procedures, or confirming execution, the User is deemed to have granted the Platform an express, final and binding authorisation, within the scope of the Order, to carry out whatever procedures are necessary to complete the requested Service. This includes, as applicable, contacting suppliers, placing orders, completing reservations, paying product values, deposits or fees, and arranging transport, shipping or any other procedures necessary to fulfil the Order.

b. The User acknowledges that this authorisation is issued of their own full volition, and that the Platform executes no Order except on their instruction, approval or confirmation via the application, website, communication channels, or any other means adopted by the Platform.

c. The User acknowledges that, in executing the Order, the Platform acts on the basis of the data, information, specifications and instructions the User has provided, and that the User therefore bears full responsibility for the accuracy, correctness and completeness of that information, including — by way of example and not limitation — product specifications, size, colour, model, version, destination, beneficiary name, delivery address, and any other special instructions.

d. The User alone bears the consequences of any error, omission or ambiguity in the data, specifications or instructions supplied to the Platform, and the Platform shall not be liable for any consequences arising from this, including execution of the Order in a manner differing from the User’s actual wishes where it conforms to the data, specifications or instructions they provided.

e. The User agrees that the authorisation granted to the Platform becomes irrevocable once execution of the Order has actually begun, including — by way of example and not limitation — where the Platform has commenced negotiation, reservation, purchase, payment, issuing the order to the Supplier, arranging shipping, or incurring any actual cost connected with the Order.

f. The User acknowledges that they bear, fully and finally, the risk of not recovering any amounts paid to the Supplier or Third Party for any reason beyond the Platform’s control, including the Supplier’s insolvency, cessation of business, refusal to accept a return, or breach of its obligations.

Article 5: Eligibility to Use and to Place Orders

a. Use of the Platform, creation of an account on it, or requesting any service through it requires the User to have full legal capacity to enter into contracts and assume financial obligations under the regulations in force in the Kingdom of Saudi Arabia. Where the User is a legal person, registration and ordering must be carried out through a representative legally authorised to enter into obligations in its name.

b. The User acknowledges that they are solely responsible for all orders and financial and contractual obligations issued from their account, in their name, or through the verification method linked to them, and that the Platform bears no responsibility for verifying the limits of any person’s authority to use the account beyond what is technically and operationally reasonable.

c. The Platform has the right — without obligation — to request any documents, records or additional data to verify the User’s identity or capacity, the source of funds, the legitimacy of the Order, the nature of the use, or compliance and anti-money-laundering and counter-terrorist-financing requirements. It may also refuse, suspend or cancel any account or order where it determines, in its sole discretion, that there is a suspicion of ineligibility, fraud, misuse, or breach of the regulations or of these Terms.

Article 6: Creating and Using an Account

a. When creating an account on the Platform, the User undertakes to provide correct, accurate, complete and current information, and undertakes not to impersonate any other person or use incorrect, misleading or incomplete data, and to update their information whenever it changes.

b. The User bears full responsibility for maintaining the confidentiality of their account credentials, including username, password, verification code and any other access or authentication means, and is fully responsible for all activity, orders, instructions and payments made through their account, whether carried out by them personally or as a result of enabling others to access their account or of their failure to keep it confidential.

c. The User may not assign, sell, lease, share or enable any other party to use their account without the Platform’s prior approval. Where any unauthorised use, breach or loss of account confidentiality is suspected, the User must notify the Platform immediately, acknowledging that delay in notification renders them responsible for all transactions carried out before the notification.

d. The Platform retains the absolute right to suspend, halt or cancel the account, restrict some of its features, or refuse any order issued from it, at any time and without liability, if it determines — or reasonably suspects — a breach of these Terms or of the regulations, or the existence of fraudulent conduct or operational, financial or regulatory risk.

Article 7: Nature of Orders, Products and Services

a. The User acknowledges that the orders they place via the Platform may relate to luxury, rare, high-value, limited-quantity or price-variable products, or products subject to regulatory, customs or logistical restrictions or to special supplier conditions, and that fulfilling such orders inherently involves risks, fluctuations or variables beyond the Platform’s control.

b. The User acknowledges that some orders may require additional procedures, such as identity or source-of-funds verification, agreement to special conditions, advance payments, acceptance of a longer fulfilment period, bearing additional fees, or dealing with import, clearance, registration, inspection, insurance or special shipping requirements.

c. The Platform is not obliged to accept any order, nor is it liable for an inability to fulfil an order or for changes to its scope, duration or cost where these are due to the Supplier, an external party, statutory requirements, or operational, logistical, financial or security reasons.

Article 8: Prices, Quotations and Pricing

a. The User acknowledges that any prices, quotations, estimates or price ranges displayed to them via the Platform may be indicative or preliminary, or subject to update or change up to the moment of actual execution, depending on market movements, exchange-rate changes, shipping fees, supplier policies, taxes, customs, or government or bank charges, or other factors beyond the Platform’s control.

b. Unless the Platform expressly states that a price is final and fixed for a specified period, all prices, quotations or estimates are non-binding on the Platform until finally confirmed by it, approved by the User, and the required payment completed.

c. The User acknowledges that the total cost of the Order may include, as applicable:

The product or service price at the Supplier;
The Platform’s Commission;
Shipping, transport or insurance fees;
Bank charges or electronic payment fees;
Customs duties, taxes, VAT or any other government charges;
Any additional expenses necessary for execution.

d. The Platform is not liable for any price differences arising from changes to supplier policies, prices or fees before actual execution is completed.

Article 9: Payments and Settlement

a. The User undertakes to pay all amounts required to fulfil the Order in accordance with the timings and mechanisms set by the Platform. The Platform may require full or partial advance payment, a non-refundable deposit, or instalments according to execution stages, depending on the nature, value and risk of the Order.

b. The Platform is not obliged to begin or continue executing an Order unless the amounts it requests have been collected as it specifies. The Platform also reserves the right to suspend or halt execution, refuse delivery, or withhold completion of procedures if payment is not made in full or on the due date.

c. The User acknowledges that any delay in payment may result in the loss of the purchase opportunity, a change in price, cancellation of a reservation, or the Supplier ceasing execution, and the Platform bears no liability for this.

d. Where payment processing gives rise to any bank charges, transfer fees, foreign-currency fees or exchange-rate differences, these are borne by the User, unless the Platform expressly agrees otherwise.

Article 10: The Platform’s Commission and its Entitlement

a. The Platform is entitled to its Commission in consideration of the operational, administrative, coordination, execution, technical or advisory services it provides in relation to the Order. The Platform merely commencing execution, processing, negotiation, searching or coordination of the Order is sufficient grounds for entitlement to the Commission or part of it, as determined by the Platform.

b. The User expressly acknowledges and agrees that the Platform’s Commission differs in nature from the product’s price or value, and represents consideration for an independent service performed by the Platform, and accordingly does not form part of the product’s price at the Supplier.

c. The User acknowledges that the Commission, once due, is non-refundable, including in cases where completion of the Order subsequently becomes impossible, the Supplier delays, refuses a return or exchange, shipping becomes impossible, or losses or damages occur beyond the Platform’s control — unless the failure to execute is attributable to gross fault established on the part of the Platform alone.

d. The Platform has the right to set, amend or calculate the Commission as a percentage, a lump sum, or under a bespoke pricing structure according to the type, nature, risk and value of the Order, the effort of execution, the speed of completion, or other criteria adopted by the Platform.

e. The Platform merely beginning to execute the Order or taking any actual step in respect of it, including searching, negotiating, reserving or paying, is sufficient grounds for entitlement to the Commission.

Article 11: Cancellation Before Execution

a. The User may request cancellation of the Order before the Platform has actually begun executing it. Acceptance of the cancellation is subject to the Platform’s discretion, according to the status of the Order and whether it has incurred costs or begun actual obligations towards the Supplier or others.

b. In all cases, where the Order is of a special or rare kind, or made to specified requirements, or requires a reservation, deposit, immediate purchase or commitment from the Supplier, the Platform may refuse cancellation or deduct such amounts, costs, commissions, fees, expenses or non-refundable obligations as it deems appropriate arising from the commencement of execution or from cancelling the commitment with the Supplier.

c. The Order is not cancellable by the User once the Platform has actually begun executing it, has assumed an obligation towards others because of it, has paid any amount or deposit, has issued purchase, reservation or shipping instructions, or has commenced any material executional step relating to it.

Article 12: Return and Exchange Policy

a. The User expressly acknowledges and agrees — fundamentally and essentially — that all returns, exchanges, cancellations or refunds relating to products, services or reservations obtained from suppliers or third parties are subject first and last to the policies of the Supplier or Third Party, and not to an independent policy imposed by the Platform on the Supplier of its own accord. Accordingly, the User acknowledges that:

Their right, if any, to return, exchange, cancel or recover the price is restricted and conditional upon what the Supplier or Third Party alone determines.
The Platform does not guarantee the Supplier’s acceptance of any return, exchange or cancellation request, nor the time it takes, nor acceptance of the product after it has been used, opened, shipped, received, registered, personalised or delivered.
The Platform is not obliged to refund any amounts to the User unless it has actually recovered them from the Supplier or Third Party, or unless it is directly responsible for them under an express undertaking of its own.
The Platform bears no responsibility for the Supplier refusing a return or exchange, imposing restocking fees, discounts or special conditions, specifying a particular refund method, or refusing to refund shipping costs, fees or taxes.
The User bears all costs associated with a return or exchange request, including, as applicable, shipping fees, international return fees, insurance, customs, taxes, bank charges, transfer fees, repackaging, inspection or restocking fees, or any other fees imposed by the Supplier, the shipping company, or government or regulatory authorities.
The Platform’s Commission and the services it has provided or begun to provide are not refunded to the User, even if the Supplier accepts the return of the product, unless the Platform expressly agrees otherwise.
Any assistance the Platform provides in communicating with the Supplier or following up a return or exchange request is a support service in which the Platform exerts reasonable effort only, and does not constitute an obligation to achieve a particular result or a guarantee that the request will be accepted.

b. For the avoidance of doubt, the User acknowledges that the Platform does not bear the risk of the Supplier’s own commercial policies, and that the User’s role includes accepting the Supplier’s policies and accepting that obtaining the product or service through the Platform implies their agreement to those policies and their consequences.

c. The User acknowledges that they are not entitled in any circumstances to bring any claim, compensation or refund against the Platform, or to hold it liable, as a result of the application of the Supplier’s policies or its refusal of any request, even where this results in total or partial loss of the amount paid.

Article 13: The User’s Acknowledgement of Supplier Policies

a. The User expressly acknowledges and agrees that the Platform may, as applicable, purchase the product or arrange its acquisition from a store, brand or service provider subject to its own terms, conditions and policies, and that the User’s completion of the Order via the Platform constitutes an acknowledgement of their acceptance of those terms and policies to the extent necessary to fulfil the Order, even where those policies are not reproduced verbatim within the Platform.

b. The User agrees that the Platform is not obliged to restate, copy or display all supplier policies within the application, and that it is sufficient for the Platform to notify them — expressly or implicitly according to the nature of the Order — that the product or service is subject to the policies of the Supplier or Third Party.

c. Where the User’s expectations or wishes conflict with the Supplier’s policies, what the Supplier or Third Party actually applies shall prevail, and the Platform bears no liability for this.

Article 14: Shipping, Delivery and Receipt

a. Where fulfilling the Order requires the product to be shipped, transported, delivered or handed over inside or outside the Kingdom, the Platform may arrange this itself or through a third party or independent shipping company. The User acknowledges that the Platform’s role in this case is limited, case by case, to coordination, arrangement, follow-up or handing the product to the shipping party, without rendering it a guarantor of all transport risks.

b. The User acknowledges that international or domestic shipping and transport may involve risks, delays, inspection procedures, customs restrictions, confiscation, fees, taxes, refusal of entry, regulatory requirements, carrier errors, damage, loss, delay, or partial or incorrect delivery, and that all such matters fall, in principle, outside the Platform’s actual control. Accordingly, the Platform bears no liability for:

Delay in shipping or delivery;
Loss of, damage to, or tampering with the shipment after it has been handed to the shipping company or carrier;
Detention of the shipment by customs or any official authority;
The imposition of additional fees, taxes, customs, fines or regulatory requirements;
Refusal of entry, confiscation, destruction or seizure of the product by the competent authorities;
Any error in the address or delivery details provided by the User;
Any failure, act or omission by the shipping company, carrier, customs broker or any third party.

c. The User alone bears all fees, risks and consequences associated with shipping, delivery and receipt, unless the Platform expressly agrees otherwise for a particular Order.

d. Risk of loss of or damage to the product passes to the User upon its handover to the shipping company or carrier, even where the Platform arranged or selected the shipping.

Article 15: Inspection, Authenticity and Specifications

a. The Platform exerts reasonable effort — where it considers this appropriate and practical — to verify the product, its specifications, condition, source, apparent soundness or conformity. However, the User acknowledges that such effort, if any, does not amount to a legal, technical, commercial or professional guarantee of the product’s authenticity, freedom from defects, or full conformity with the User’s expectations or with the Supplier’s advertisements or descriptions.

b. The User acknowledges that the Platform is not liable for any representations, warranties or descriptions issued by the Supplier, manufacturer, shipping company or any third party, and that any warranty relating to the product, if any, is granted and enforced by the Supplier or the original guaranteeing party.

c. Where the product falls into the category of used, rare or limited-edition products, or those obtained from specialist suppliers or foreign markets, the User bears a higher level of risk and acknowledges their acceptance of this.

d. No inspection or verification carried out by the Platform shall be construed as an implied or express warranty.

Article 16: Taxes, Fees and Customs

a. The User acknowledges that orders may be subject — according to their nature, source and destination — to taxes, customs duties, government fees, import, clearance, registration, inspection or insurance fees, bank charges, currency differences, or any other statutory or operational costs.

b. All such fees and costs are borne by the User alone, unless the Platform expressly states otherwise. The Platform also bears no liability for their estimation, variation, imposition, increase or introduction by the competent authorities, the Supplier, the shipping company or the bank.

c. The Platform has the right to require the User to pay any additional amounts arising after execution has begun where these are necessary to complete the Order, deliver or release the product, or complete the Service, and may suspend execution or withhold delivery until they are paid.

Article 17: The User’s Responsibilities

a. When using the Platform, the User undertakes to:

Provide correct, clear and complete data, instructions and specifications.
Pay all required amounts on the specified dates.
Cooperate with the Platform and provide it with such information or documents as it requires for execution.
Comply with the regulations and rules in force in the Kingdom of Saudi Arabia and in the country of supply or shipment where required.
Not use the Platform for any unlawful, fraudulent, misleading or non-compliant purpose.
Not request prohibited or restricted products or services, or ones requiring special permits, without disclosing this.
Accept the supplier, shipping and return policies relevant to their Order.

The User alone bears full responsibility for any consequences, damages, losses or claims arising from their breach of these obligations or from their provision of incorrect, incomplete or misleading information or instructions.

b. The User acknowledges that this limitation of liability represents a fundamental condition of providing the Service, and reflects a fair allocation of risk between the parties.

Article 18: Prohibited or Restricted Orders

a. The Platform has the right, in its sole discretion, to refuse any order relating to prohibited, restricted, high-risk or suspicious products or services, or ones that may expose the Platform, its users, partners or suppliers to statutory, financial, operational or reputational liability.

b. The Platform has the right to request additional documents, clarifications or evidence before accepting certain orders, including in relation to the source of funds, the legitimacy of the use, or eligibility to own, import, register or license.

c. The Platform bears no liability for refusing, cancelling or delaying orders where this is due to legitimate suspicion, a statutory obligation, or a requirement of the Supplier, the shipping company or the competent authorities.

Article 19: The User’s Acknowledgement of the Nature of Luxury Service

a. The User acknowledges that the services provided via the Platform relate to high-value, rare, limited or bespoke products or services, and that these services inherently involve a higher level of commercial, logistical and financial risk than conventional services.

b. The User agrees to bear these risks in full, including — by way of example and not limitation — the risks of price changes, product unavailability, the Supplier’s refusal of a return or exchange, delayed or failed shipping, and any other risks associated with the nature of the Order, without recourse against the Platform by any claim exceeding the limits of liability set out in these Terms.

Article 20: Disputes with Suppliers and Third Parties

a. The User acknowledges that any dispute arising in relation to the product, service, reservation, shipping, warranty, delay, defect, specifications or supplier policies is, in principle, a dispute connected with the relevant Supplier or Third Party, and not one for which the Platform automatically bears responsibility.

b. Without prejudice to the Platform’s right to provide operational assistance or follow up with the Supplier where it considers this appropriate, such assistance does not mean the Platform substitutes itself for the Supplier, nor render it responsible for settling the dispute, a guarantor of its outcome, or obliged to refund amounts or pay compensation, unless it is directly responsible for the cause of the dispute under an express provision of these Terms or a specific agreement.

Article 21: Limits of the Platform’s Liability

a. To the maximum extent permitted by the applicable regulations, the User acknowledges and agrees that the Platform’s liability, if any, remains limited and restricted as follows:

The Platform bears no liability for any indirect, consequential, special or incidental damages, loss of profit, loss of opportunity, moral damage, reputational damage, or losses arising from delay, loss of use or differing expectations.
The Platform bears no liability for the acts of suppliers, shipping companies, banks, payment service providers, government or customs authorities, or any third parties.
The Platform bears no liability for product unavailability, price changes, the Supplier’s refusal to sell, return or exchange, or for any delay, refusal or breach by others.
The Platform bears no liability for damages or losses resulting from the User’s use, resale, transport, registration, operation or retention of the product.
In all cases, the maximum liability of the Platform — whatever its cause or basis — shall not exceed the value of the Commission actually received by the Platform for the Order in dispute, and shall not include the product price, shipping fees, taxes, or any amounts paid to the Supplier or others.

b. The limitation of liability set out in this Article is a fundamental clause and a contractual basis for use of the Platform, without which the Platform would not have agreed to provide its services on these terms.

Article 22: Release and Indemnity

The User agrees to indemnify and hold harmless the Platform, its owners, directors, employees, representatives, partners and contractors from any claims, actions, losses, obligations, damages, expenses or professional or legal fees arising by reason of:

Their use of the Platform in breach of these Terms;
Their provision of incorrect or misleading data, information or instructions;
Third-party claims connected with their Order, or their ownership, use, transport or import of the product;
Their breach of the applicable regulations, rights or requirements;
Any dispute arising between them and the Supplier, the shipping company or any third party by reason of the Order.

This indemnity obligation survives termination of the relationship, closure of the account, or fulfilment of the Order.

Article 23: Amendments, Suspension of Service and Termination of Use

a. The Platform has the right at any time, and without incurring any liability, to modify or suspend the services, limit their scope, refuse certain orders, suspend or close accounts, or amend these Terms and Conditions or the policies connected with them, where it considers this appropriate for operational, commercial, statutory or security reasons.

b. The Platform has the right to terminate or suspend any User’s use without prior notice if it determines or suspects a breach, misuse, fraud, or regulatory, financial or operational risk.

c. Suspension or termination of the account does not extinguish any prior financial or legal rights of the Platform, including its right to collect the Commission or fees or to claim compensation.

Article 24: Intellectual Property

All intellectual property rights relating to the Platform, including its trade name, marks, designs, texts, interfaces, content, software, databases, and manner of presentation and operation, are owned by or licensed to the Platform, and may not be used, copied, imitated, reproduced or exploited in any form without its prior written consent.

Article 25: Data Protection

a. The Platform collects and processes the personal, operational and financial data necessary to operate the Platform, fulfil orders, comply with regulations and improve services, in accordance with its adopted privacy policy and the regulations in force in the Kingdom of Saudi Arabia.

b. The User expressly acknowledges and agrees to the Platform collecting, processing and retaining their personal and official data and that of their dependants or companions where applicable, including name, contact details, booking information, and copies of national ID, residency permit, passport or any other official documents that may be necessary to fulfil the Order, provide the Service, or comply with statutory or operational requirements.

c. The User agrees to the Platform sharing the necessary data, documents or information with suppliers, service providers, shipping companies, payment providers, regulatory or government authorities, or any related parties, to the extent necessary to fulfil the Order, complete the reservation, provide the Service, or comply with the applicable regulations and instructions.

d. The User acknowledges that processing, sharing and retaining data are essential requirements for fulfilling certain orders or services, and that failing to provide the Platform with the requested data or documents, or withholding consent to their processing or sharing, may result in the Order being impossible to fulfil, refused or delayed.

e. The User acknowledges that some suppliers or third parties may have independent policies or systems for processing or retaining data, and that the Platform bears no responsibility for any use, processing or sharing of data by suppliers or third parties outside the scope of the instructions or purposes disclosed, without prejudice to what the applicable regulations require.

f. The User agrees that sharing data with suppliers or third parties as necessary to fulfil the Order may involve transferring data outside the Kingdom of Saudi Arabia where the nature of the Order or Service so requires.

Article 26: No Warranties Given by the Platform

a. The Platform provides its services on an “as is” and “as available” basis, without any express or implied warranties of any kind, whether in relation to products, services, suppliers or execution outcomes. In particular, the Platform gives no warranties relating to:

The quality or authenticity of products, or their conformity with description;
The product’s fitness for a particular purpose;
The product’s freedom from defects;
The Supplier’s adherence to its policies or timings;
The success of shipping or delivery within a specified period;
The continued availability of the product or service, or that it remains at the same price.

b. No communication, assistance, coordination or inspection carried out by the Platform shall be construed as a warranty of any kind, nor result in the Platform bearing any liability or being regarded as having given any express or implied warranty, to the extent permitted by the applicable regulations.

Article 27: Force Majeure

The Platform bears no liability for any delay, interruption or impossibility of performance arising wholly or partly from a cause beyond its reasonable control, including natural disasters, pandemics, security events, government restrictions, systems or communications failures, market volatility, shipping strikes, supplier failures, or any similar events.

Article 28: Severability

If any provision of these Terms is held void or unenforceable, this shall not affect the validity and enforceability of the remaining provisions, and the remaining clauses shall continue in force and be binding to the maximum extent permitted by the regulations.

Article 29: Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the regulations in force in the Kingdom of Saudi Arabia. The competent court in the city of Riyadh shall have jurisdiction over any dispute arising out of these Terms or connected with the use of the Platform or the services provided through it, unless the Platform decides otherwise in a particular case.

Article 30: Contact

For any enquiries, complaints or requests relating to the use of the Platform or to these Terms and Conditions, the Platform may be contacted through the approved communication channels published within the application or website. The Platform exerts reasonable effort to consider requests received without this constituting an obligation as to a specific response time or a particular outcome.